A leading technology services provider in Quezon City is seeking an experienced Workforce Management Specialist. Responsibilities include developing forecasts and capacity plans across various customer contact channels, ensuring optimal staffing levels, and presenting insights to stakeholders. Candidates should have over 3 years of Workforce Management experience, strong analytical skills, and proficiency in WFM software and MS Excel. This position offers opportunities for flexible scheduling including morning, mid, and graveyard shifts.
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