About the Role

As a Customer Service Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long‑term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.

Key Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
• Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
• Contribute to ongoing program and process improvements to enhance outreach effectiveness.

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