Overview

A leading tech company in Guadalajara is seeking an IT Support Specialist to manage IT requests and provide support for end users.

The ideal candidate should have experience in customer support, be proactive in communication, and possess troubleshooting skills in Office 365.

Responsibilities

• Manage incidents and service requests using an ITSM platform to ensure timely resolution and service quality.
• Provide end-user IT support across supported technologies and platforms as needed.

Qualifications

• Experience in customer support.
• Proactive communication and strong troubleshooting skills in Office 365.
• Knowledge of Active Directory and Azure AD is a plus.