Lead and define the strategic planning, deployment, and operational management of the Multimedia Department while supporting audiovisual (AV) systems across fleet and corporate infrastructure. Oversee fleet multimedia content, technology innovation, and AV operations to maximise guest experience and maintain consistent brand standards. Working closely with global teams, new build projects, and external stakeholders, drive collaboration across Entertainment, Marketing, IT, Digital, Production, and technical functions to deliver seamless digital experiences. The AV scope expands beyond traditional multimedia, supporting wider technical initiatives across the Entertainment division — including theatrical and guest activities — and acting as a key bridge between operational entertainment needs and technical delivery teams.