Key Responsibilities:

• Project Planning: Develop comprehensive project plans that include timelines, resource needs, and key milestones.
• Client & Shopper Communication: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle.
• Team Coordination: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly.
• Quality Control: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course.
• Data Review: Go through mystery shopping reports, offering actionable insights and recommendations based on findings.
• Project Reporting: Deliver status updates and final reports to clients, emphasizing key findings and outcomes.
• Process Optimization: Identify areas for improvement in ...