Work Arrangement / Work Shift: Remote / Mountain Standard Time (MST)

Role Overview:

As part of the Customer Support team, you will serve as the primary support resource for our clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases—performing analysis, troubleshooting, and delivering solutions—while collaborating with senior specialists on the most complex matters. This role offers the opportunity to build proficiency in NetSuite and our applications and play a critical role in client success

What You’ll Be Doing:

• Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat.
• Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas.
• Perform detailed analysis of cli...