Key Responsibilities

• Monitor and support network infrastructure across Core and Optical domains
• Troubleshoot faults across core routing and optical transport networks (DWDM)
• Act as the primary point of contact for network incidents and service issues
• Perform structured fault isolation across physical and logical network layers
• Manage incidents in line with SLAs, ensuring timely resolution and communication
• Escalate issues to engineering and vendor teams where required
• Support provisioning activities, including circuit turn‑up, testing, and validation
• Maintain accurate documentation across incidents, changes, and configurations
• Contribute to continuous improvement across monitoring, tooling, and processes

Required Experience

• Experience within a Network Operations Centre or large‑scale network environment
• Strong understanding of core networking concepts (e.g. B...