Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level. Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB. Monitor & measure the performance & availability of systems proactively implement corrective actions identified to improve performance & service level availability. Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. Create and maintain comprehensive documentation for all implemented networks. Assist in preparation of proposals and solution presentations. Able to lead a team of network engineers (size). Evaluates internal & externa...