Job Description

• Handle 1st level support on desktops, servers and network related issues via phone and remote
• Manage and troubleshoot problems/incidents promptly following established procedures
• Escalate service issue and Generate support tickets and schedule onsite support
• Monitor and perform 1st level troubleshooting of client’s backup on a daily basis
• Ensure all issues are followed up and rectified accordingly to SLA
• Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.

Attributes and Experience Required

• Possess at least 2 years related experience in helpdesk/desktop/server admin support in IT industry
• Prior experience in managing service desk operations is an advantage
• Candidates who are technically competent in WINTEL servers will be preferred
• Willing to work night shifts
• Possess good communication skills – Englis...