About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems, internet connectivity, network security, and IT infrastructure support. Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients.
The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).