Capita – Belfast, Northern Ireland, United Kingdom

Network Operations Center Manager

NOC Shift Lead , shift‑based role including night shifts, onsite at our Belfast office.

Key Responsibilities

• Oversee shift performance and allocate tasks.
• Act as an escalation point for major incidents.
• Monitor network performance and ensure SLA compliance.
• Drive process improvements and team development.

What We’re Looking For

• Proven experience leading technical service teams.
• Strong communication and problem‑solving skills.
• ITIL knowledge and ability to manage escalations.
• Eligible for Security Clearance (SC minimum).

What’s in it for you?

Competitive salary (£48K incl. shift allowance), pension, life assurance, and career development opportunities.

Seniority Level

Mid‑Senior level

Employment Type