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Network Operations Global Lead

Job Summary:

The Network Operations Lead – Associate Director is responsible for leading the global operations of EY’s enterprise network infrastructure, including WAN, LAN, and WiFi, supporting over 400K users across 650+ offices in more than 150 countries. This role provides strategic and operational leadership to drive service stability, performance, and continuous improvement across network operations. It oversees major incident and outage management, change and problem management, and ensures adherence to service excellence standards. The role partners closely with product engineering, monitoring, and vendor teams to enhance network observability, enable proacti...