Key Responsibilities

1. Network Operations & Planning

• Supervise daily operations including installation, troubleshooting, and field maintenance.
• Implement operational plans to improve reliability and performance.
• Coordinate with engineering teams on system upgrades and expansions.
• Oversee preventive maintenance programs.

2. Team Leadership & Performance Management

• Lead, train, and evaluate network and field technicians.
• Set goals and monitor productivity, safety, and service quality.
• Enforce accountability, safety standards, and technical compliance.
• Foster a culture of ownership and teamwork.

3. Service Quality & Customer Support

• Ensure timely resolution of network incidents and service issues.
• Coordinate with customer service teams for escalations and restorations.
• Conduct quality assurance checks and field aud...