JD Sports Head Office, Warwick House, Bury, United Kingdom

Job Description

Network Service Owner

Technical Ownership

• Maintain deep technical knowledge of the organisation's network estate, including LAN, WAN, SD‑WAN, wireless, firewalls, DNS, DHCP, proxies and cloud networking.
• Provide technical direction and standards for network architecture, configuration and change.
• Review and approve significant network changes, ensuring alignment with security and resilience requirements.
• Act as the most senior technical escalation point for complex network issues.
• Maintain up‑to‑date network documentation, topology diagrams and configuration records.

BAU Prioritisation & Service Management

• Own and manage the network BAU queue, setting priorities in line with business impact and risk.
• Ensure day‑to‑day network operations are delivered to agreed service levels and that ...