Skill Set: Network Support Technician level 1

Language: English

Roll Type: Dispatch

Location: Putaruru, New Zealand

Days per week: On-Demand

Contract: B2B/Freelance

Job Summary

We are seeking a Network Support Technician Level 1 (NW L1) to provide first-line support for network infrastructure, connectivity issues, and end-user network-related incidents. The ideal candidate will have a basic understanding of networking concepts and experience supporting enterprise network environments.

Key Responsibilities

1. Monitor network infrastructure and respond to network alerts and incidents.
2. Troubleshoot basic LAN, WAN, Wi-Fi, and VPN connectivity issues.
3. Provide first-level support for routers, switches, access points, and firewalls.
4. Configure and support network devices under senior engineer guidance.
5. Perform cable patching, port activation, and basic network installati...