Where New Products Meet Customer Love: Leading After Sales readiness for every launch (Robot category and beyond)
You will be the voice of the owner for all robot new product launches, ensuring we are fully prepared to deliver an exceptional end‑to‑end ownership experience from day one. In addition to the robot category, you will also support NPD readiness across other product categories, collaborating as part of the wider team to ensure all launches meet the highest standards of customer experience.
Beyond launch, you will act as our robot support champion, leading service improvement initiatives and continuously enhancing post launch support. You will understand insights, identify improvement opportunities, and ensure our in‑life support ecosystem evolves in response to owner needs and real world product performance.
With your expertise gained through th...