Position - NICE CXOne CE

Live Vox Engineer

Location - Plano TX

NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.

API

Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.

Scripting

Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.

Experience with Nice WFM solution

Support experience in handling P1, P2 and P3 incidents in a contact center application area. Experience with connectivity of Nice with Salesforce CRM solution.

Experience in working with Outbound dialers, experience will collections business process for outbound dialing

Experience with Livevox or any other comparable product for outbound dialing