Discover Exciting Career Opportunities with Unified Networks Solution

Location: UAE, Dubai

Skillset: Customer Service

Job Type: Full Time

Job Mode: Onsite

We are seeking an experienced and results-driven NICE inContact Engineer to join our team onsite in Dubai . This role involves implementing, configuring, and maintaining NICE inContact Contact Center solutions, working closely with stakeholders to ensure seamless integration and operation of the platform.

Key Responsibilities:

• Configure and support NICE inContact Studio, ACD, IVR, WFM, and QM modules
• Integrate NICE inContact with CRM platforms and third-party APIs
• Handle scripting, call flow design, and customization using Studio tools
• Perform troubleshooting, root cause analysis, and issue resolution
• Monitor system performance and optimize workflows
• Collaborate with internal teams and clien...