Overview

We are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive operational efficiency and performance are key to success in this role.

Qualifications Minimum of 3-5 years of experience in workforce management or a similar operations role, 2-3 years in a leadership capacity as an WFM Lead/Assistant Manager or similar position. Matric equivalent qualification (essential). BPO experience would be advantageous Responsibilities

Team Leadership & Development: Lead, mentor, and support a team of WFM analysts to ensure optimal performance and high service delivery standards. Conduct regular performance reviews, provide constructive feedback, and foster continuous learning and development within t...