SUMMARY:
2 to 3 years experience 
CCNA certifications a must Job Purpose.

• Responsible for ensuring stability of the network and optimal customer satisfaction.

• Customer Communication 30%
• Incident Logging             20%
• Incident Handling             20%
• Trouble shooting             20%
• Teamwork                         10%

• Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
• Knowledge of customer service principles
• Knowledge of effective customer engagement

• Strong written and verbal communication skills in English
• Understanding of network design
• Analytical thinker
• Customer Centricity

• Customer Resp...