Overview

Responsible for monitoring, maintaining, and troubleshooting network infrastructure to ensure optimal performance and minimal downtime. This role requires strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 operational environment.

Monitoring & Incident Management

• Monitor network infrastructure, systems, and applications using monitoring tools (e.g., SolarWinds, PRTG, Nagios, Zabbix)
• Identify, diagnose, and resolve network issues, escalating complex problems to senior engineers when necessary
• Respond to alerts and incidents in accordance with established SLAs and priority levels
• Perform root cause analysis on recurring incidents and implement preventive measures
• Document all incidents, actions taken, and resolutions in the ticketing system

Network Operations

• Maintain network availability and performance across enterprise in...