Job purpose

• To ensure an efficient non-Motor claims processing, resolving critical Broker and customer queries within the shortest timeframes.
• To ensure smooth and efficient working and call standards and productivity levels to non-Motor claims processing.
• To provide regular feedbacks and reports on non-Motor claims to the management.

Key Responsibilities

• Processing from registration to payment non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident.
• Assessing Non-Motor claims and making final claim decision.
• Ensure efficient non-Motor claim process.
• Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers.
• Ensure all claims are completed and/or resolved within the established timelines.
• Ensure all payments to customers and providers are done accurately an...