Nuvali Customer Care Specialist iRecruitEngage 2026

Posted 6 days ago – be among the first 25 applicants.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision‑support tools and resources to provide appropriate resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve i...