We are seeking a proactive, organized Office & Operations Lead to take ownership of our front office, customer communication, and daily operational flow. This role is ideal for someone who is confident, detail-oriented, and able to manage multiple priorities while keeping operations running smoothly.

Key Responsibilities

• Oversee day to day office operations and workflow


• Serve as a primary point of contact for customer communication and issue resolution


• Coordinate tasks and communication between customers and team members.


• Manage scheduling, case flow, and prioritization of work


• Support and guide team members to keep operations on track


• Take ownership of problems and ensure they are resolved.

Work Environment

• This is a structured, organized role with established processes in place


• At times, multiple priorities may arise ...