Officer, Specialist, Contact Centre, Technology & Operations-(WD81018)

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products

Understand customers’ needs and provide appropriate solution

Provide advisory service / insight to cope with customer needs

Solicit customers’ feedback and identify problem trends for improvement actions

Record, track and coordinate the resolution of all customer queri...