We're looking for an On-Site Customer Support Associate dedicated to fulfilling our service commitments and addressing customer needs effectively. This role emphasizes the timely execution of tasks and thorough product knowledge.
You will play a crucial role in setting up new customers, handling backorders, and ensuring seamless service delivery while fostering relationships with clients. Frequent tracking of service activities and participation in reviews will be part of your responsibilities. Experience in sales or account management is favored.
Key Responsibilities:
• Execute new customer set up and backorder follow-ups
• Maintain product knowledge for effective customer engagement
• Serve as contact for resolving implementation issues
• Track service activities and review metrics regularly
• Assist in organizing and cleaning on-site services
Requirements:
• Preferred High School Diploma or GED
• 0-2 years of experience in a relevant field
• Valid Dr...