Join Compugen as an Onsite Deskside Support Analyst in Calgary, AB, delivering technical support within a large enterprise financial environment. Your expertise in Windows, Microsoft 365, and hardware troubleshooting will be essential.
As a Deskside Support Analyst, you will leverage your experience to provide on-site support, configure and troubleshoot hardware and software across several platforms. This role requires coordinating warranty repairs, asset management, and ensuring compliance with security standards. Support will be aimed at both end-users and VIP stakeholders, making communication skills vital.
Key Responsibilities:
• Troubleshoot and resolve Windows 10/11 and Microsoft 365 issues
• Administer user access, shared drives, and printer permissions
• Support Intune application and device compliance
• Deliver hardware support for laptops, desktops, and peripherals
• Manage the full ticket lifecycle through ITSM tools
Requirements:
• Technical Diplo...