At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0) , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.


Our client is currently seeking a qualified Onsite Support Leader (OSS Lead) to join their team onsite in Miami, FL and provide end-user support. The OSS Lead provides global leadership and operational oversight for Onsite Support Services across 24 locations. This role manages onsite and dispatch support teams, ensuring high-quality service delivery, SLA achievement, customer satisfaction, and continuous improvement.

Duties and Responsibilities:


+ Lead global onsite support operations and ensure consistent service delivery.
+ Manage dedicated onsite resources, dispatch teams, and vendors.
+ Ensure compliance with SLAs, contracts, and customer expectations.<...