The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.
Key Responsibilities
- Respond to customer inquiries via live chat and email in a timely and professional manner
- Provide product, service, or account-related information clearly and accurately
- Resolve customer issues, complaints, or requests by following company guidelines
- Document interactions and update customer records properly
- Escalate complex concerns to the appropriate team when necessary
- Maintain quality, accuracy, and productivity standards
- Follow data privacy, security, and compliance policies at all times
Required Skills & Qualifications