Job description

Key Responsibilities:

Customer Support Operations:
Manage customer inquiries and provide accurate, timely, and professional assistance related to financial products, services, and processes.
Handle escalated customer issues and ensure resolution in a timely manner while maintaining high service standards.
Coordinate with cross-functional teams to address customer concerns and ensure smooth service delivery. 

Operational Support:
Assist with day-to-day operations within the customer support team to ensure efficiency and consistency in service delivery.
Review and process customer applications, transactions, and documents in accordance with company policies and regulatory requirements.
Monitor and track key performance indicators (KPIs) to ensure service targets are met. 

Compliance & Quality Control:
Ensure compliance with industry regulations, internal policies, a...