Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operation Lead (Quality Assurance) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilit

• yMonitor operational processes and team interactions to ensure accuracy, compliance, efficiency, and adherence to company quality assurance standards and procedures
• ;Work closely with Operations, Team Leaders, and Training teams to improve customer experience and operational efficiency
• ;Provide timely feedback and coaching points to agents and team leaders for performance improvement
• ;Prepare and consolidate daily, weekly, and monthly QA reports and scorecards
• ;Identify performance trends, g...