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🥝 Operation Specialist
Find Global Sdn. Bhd | kuala lumpur, Malaysia | Posted June 17, 2026
Job Description
- Billing & Account Management:
- Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
- Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners.
- Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes.
- Customer & Partner Support:
- Serve as the primary point of contact for operational and non-technical customer support requests.
- Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
- Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.
- Operational Execution:
- Maintain accurate records and documentat...