Job Description: Team Leader Operations (Vacation Rental) Role Overview We are seeking a highly motivated and customer-focused Team Leader Operations with experience in within a contact center environment , preferably in the vacation rental, travel, or hospitality industry . The role involves managing a team of support associates who assist guests and property hosts, ensuring exceptional service delivery, operational efficiency, and a seamless booking experience through non-voice channels. Key Responsibilities Lead, guide, and manage a team of handling guest and host queries related to bookings, cancellations, refunds, property listings, and policy clarifications Monitor team performance against key metrics such as Customer Satisfaction (CSAT), response time, resolution time, productivity, quality scores, and SLAs Ensure delivery of an excellent customer experience for both guests and property owners/hosts Conduct regular team huddles, coaching sessions, and performance reviews to driv...