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🥝 Operational Account Manager

DSV | Kent, United States | Posted June 03, 2026

Operational Account Manager

Job Description

Time Type:

Full Time

Summary


The Operational Account Manager serves as the primary operational point of contact between DSV and a designated key account within the Control Tower framework. This role ensures seamless end-to-end supply chain visibility, proactive exception management, and continuous service improvement for the customer. The Operational Account Manager acts as the bridge between the client, internal DSV teams, to deliver best-in-class logistics operations across Air, Ocean and/or other modalities.

Duties and Responsibilities

Control Tower Operations & Shipment Management

  • Serve as the single point of contact for the key account, managing day-to-day operational inquiries, escalations, and shipment-level issues across all transport modes.

  • Monitor shipment milestones and proactively communicate delays, disruptions, and exceptions to internal and external stakeholders.

  • Ensur...

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