We are seeking a detail-oriented and proactive Operational Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will work closely with the support, sales, and development teams to scope initiatives, propose enhancements, and ensure customer reporting meets business and client requirements using tools such as QuickSight.

What you’ll do:

• Enhancements to existing processes and systems
• Establishment of Support and testing processes
• Working with the support team to propose and drive enhancements
• Development of new policies, processes and procedures to enhance operations
• Costing and scoping of initiatives and projects
• Management of Data – Responsible for periodic dat...