Role Overview


The Operational Performance Coach plays a critical role in elevating frontline leadership effectiveness within a contact center and claims-focused environment. This role partners directly with operational leaders who are participating in a 7-week leadership bootcamp program (“Performance Sustain”) focused on coaching excellence, huddle effectiveness, employee engagement, and performance outcomes.


You will coach, observe, and provide actionable feedback to leaders as they apply learned concepts in real-time, helping translate leadership behaviors into measurable operational results.

Locations - San Antonio, Phoenix, Tampa


Key Responsibilities

• Coach a cohort of 5–10 operational leaders as they progress through a leadership development program.


• Observe leaders in live oper...