Job description:
Team and Position Summary The Service Hub division at BCS provides comprehensive support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, regulatory reporting, secure certificate management, timely issue resolution and service processing, as well as service excellence. The Operational Excellence Support, reporting to the Service Excellence Lead, is critical in driving operational efficiency, improving decision-making, and fostering continuous improvement. The individual is responsible for reporting and monitoring performance, workforce planning, process optimization and improvement initiatives to enhance the overall effectiveness of the division.
Key Responsibilities
Workforce and Resource Planning Collaborate with Service Management Lead, Service Desk Lead, and Certificate Services Support to assess workforce capacity and ensure optimal resource allocation.
Identify op...