Operational Support Specialist

Clearance & Security

• Secret clearance (Level II) REQUIRED
• Must:
• already hold clearance

Location: Ottawa, ON

Experience Requirements

1. ERKS / ITSM Experience

• 60 months supporting:
• Electronic Record Keeping Systems (ERKS)
• ITSM-type functions
• Must be within last 120 months

2. SAP Experience (Critical)

• 48 months experience (within last 60 months) in:
• SAP Solution Manager
• SAP Workforce Management

Core Responsibilities

1. DRMIS / SAP Operational Support

• Act as primary support for DRMIS users
• Monitor user needs and system usage
• Support SAP/DRMIS process improvements

2. User & Access Management

• Manage and monitor user profiles and permissions
• Suppo...