Time Type:
Full TimeJOB OVERVIEW
This position manages end-to-end Import and Export operations to ensure timely, accurate, and SOP-compliant shipment execution. Serve as the primary contact for customers, coordinating closely with internal teams to deliver service excellence and resolve operational issues. Monitor performance through KPI reporting, support process improvements, and ensure compliance with company policies, regulatory requirements, and cost controls.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure Import / Export operations run smoothly and SOP compliant
Manage and co-ordinate the entire shipment process for customers
Study and implement new customers processes
Prepare KPI reports for customers & attend to Operation Review meetings when required
To be proactive in preventing service failure