Overview

Job Title: Operations Analyst, B&B HOTELS Spain & Portugal
Reporting To: COO
Location: Madrid, Spain (with frequent travel across Spain & Portugal)

Mission & Role Summary

Reporting to the Chief Operating Officer, this role is crucial for optimizing hotel performance and driving strategic operational excellence across the region. The primary mission of the role is to provide analytical, project, and administrative support to the Head of Operations and the Area Managers. The Operations Analyst is the central hub for monitoring hotel performance, proposing operational efficiencies, P&L improvement opportunities and supporting key area projects.

Main Duties and Responsibilities

1. Performance Monitoring and Analysis
   • KPI Tracking: Develop, maintain, and distribute regular reports on key operational, financial, and quality KPIs (e.g., GOP, RevPAR, ADR, CSAT).
   • Performan...