Operations Assistant Manager | Shifting Schedule | Onsite | Davao City

Position: Operations Assistant Manager
Location: Davao City
Work Arrangement: Onsite
Schedule: TBD

Job Description:
Manage operations floor and team leaders.
Monitor KPIs, SLAs, and ensure quality delivery.
Drive operational improvements.

Must-Haves:

• 2+ years in operations leadership (BPO)
• Strong people management and coaching experience
• Willing to work onsite in Davao

Responsibilities

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center-based support for high-volume, low-complexity inquirie...