Job Description Operations Administration Support daily operational administrative tasks and documentation Maintain and update operational trackers, reports, and dashboards Ensure data accuracy across Google Sheets / Excel Assist with order processing, status updates, and exception tracking Support process documentation and continuous improvement initiativesControl Tower Operations Monitor order flow, fulfilment, and delivery status Track SLA performance, missed cases, and pending breach risks Identify operational exceptions and escalate issues promptly Support daily control tower reporting and performance summaries Assist in coordination between operations, warehouse, and transport teamsGeneral Support Perform data validation and basic analysis for reporting Prepare ad-hoc reports as required by the operations team Support audits, reconciliations, and operational reviews Assist with any other operational tasks assigned by the supervisor

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