The Operations Director provides strategic and day-to-day leadership across all operational functions of Griswold Home Care in Baton Rouge, LA. This senior role ensures high-quality, compliant, and client-centered care by overseeing caregiver staffing, regulatory compliance, client relations, and human resources. The Director collaborates with clinical leadership and the executive team to drive performance, support growth, and uphold the agency's mission of compassionate, dignified in-home care. Responsibilities Caregiver Scheduling & Staffing * Manage scheduling to ensure adequate caregiver coverage, including nights, weekends, and holidays. * Develop staffing strategies to minimize gaps, reduce overtime, and maintain care continuity. * Collaborate with recruitment to maintain a qualified caregiver pool and address anticipated shortfalls. * Analyze staffing data to improve scheduling efficiency and reduce cancellations. * Serve as escalation point for urgent scheduling issues, coordin...