Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters Leads and manages the day to day operations Translates company's strategic plans into defined operational plans Defines Key Performance Indicators to monitor operational success against objectives Key interface with clients for the operations team and ensures clients requirements are met in a timely manner Develops and manages budget planning to minimise operations expenditure Stays up to date to technological changes within the industry Develops leadership / coaching programs to increase operational effectiveness Assists top management in setting goals that promote company growth Develops operations planning and projects schedules for the operations team daily...