Operations Executive
About the Role
We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.
Key Responsibilities
Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
Track business, sales, operational, and productivity KPIs and provide performance insights.
Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
Support leadership with reporting, forecasting, and business performance reviews.
Develop, document, and improve operational processes, SOPs, and workflows.
Drive process improvement and au...