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🥝 Operations Manager – 29707
Emerald Group Ltd | Madrid, Spain | Posted May 31, 2026
Job Description
Overview
Key Duties (Including but not limited to):
Act as the primary point of contact for cross-functional issues involving Third parties, IT, Risk & Compliance.Coordinate problem solving sessions (e.g., incident reviews, operational issue triage, process re design meetings).Lead structured vendor management, including contract reviews, performance evaluation against SLAs/KPIs, and improvement action trackingMaintain strong escalation pathways, ensuring issues are raised early, resolutions are prioritised, and relevant stakeholders kept informed.Experience required:
Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance).Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II operational requirements).Experience with process improvement methodologies; certifications are ...