We are looking for an Operations Manager accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region for our Bangalore location.
Key responsibilities:
The Operations Manager is accountable for the consistency, quality and structure of Neurones IT Asia's Managed Services delivery across the region.
The role covers two delivery models running in parallel: the Shared Service Center (mutualized, standardized, multi-client, India-based) and the Dedicated Service Centers (client-specific, customized SLA, delivered from India, Singapore or hybrid setups, managed by a dedicated SDM).
Monitor ITIL processes execution across all accounts: Incident, Problem, Change, Release, Knowledge, Vendor Management.
Three core missions define this role:
Run: ensure operational performance and SLA achievement across all accounts.
Build: bring structure to our delivery model by enforcing best practices, standardizing processes an...