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🥝 Operations Manager (BPO setup)
Bosch Group | Taguig, Philippines | Posted June 25, 2026
Job Description
Job Description
- Responsible for the service delivery of the assigned service/s
- Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)
- Employee management and development of assigned associates
- Ensure a high quality and efficient management as well as risk management of the respective service
- Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit
- Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services
- Depends on location: growth of business
- Point of contact for clients (in case of local, single site services)
Qualifications
- Five to ten years of experience in site management role, preferably gained from BPO and related industries
- Ability to analyze ...