The Operations Manager is responsible for the seamless day-to-day running of the club, ensuring exceptional standards across all front-of-house, cleaning, maintenance, and operational functions. This role plays a key part in delivering a premium member experience aligned with the high standards of BXR CITY.

Key Responsibilities Front of House Management

Lead the reception team to ensure all member interactions are professional, welcoming, and reflect BXR's premium service standards. Support the team by covering shifts when necessary and taking on Duty Manager responsibilities as required.

• Conduct regular one-to-one meetings with the FOH team to ensure ongoing training and uphold the standards of a premium luxury club.
• Prepare the FOH rota, ensuring adequate coverage while maintaining cost efficiency.
• Motivate the team to actively seek and encourage Google reviews.
• Deliver on KPIs related to Grab & Go services and merch...