Overview

Awesome CX by Transcom is looking for talented individuals to join our team. This role focuses on the profit and growth of the business area through employee performance management, service delivery and client interaction.

Operations Manager for Awesome CX by Transcom - Davao

Responsibilities

• Attend internal meetings with other staff of the contact center
• Directly responsible for all communication with and support of Team Leaders
• Pursue communication with Clients that have been allocated to the Operations Manager’s responsibility
• Plan and implement expansions to current business
• Grow revenue from existing clients and participants in securing new business as well as facilitate internal & client business reviews
• Ensure clients satisfaction through continuous business improvements
• Strategic alliance with client’s marketing strategy, knowledgeability of clients’ culture, legisl...